Support
Need help with MeltPlan? We’re here to assist you with any questions or issues.
Contact Support
For any issues with the MeltPlan Excel Add-in, accounts, billing, or product usage, please contact our support team.
⏱️
Typical response time
Within 24 hours
Documentation
Browse our Blog & Resources to get started quickly.
Company Address
MeltPlan Inc.
2120 University Ave
Berkeley, CA 94704
United States
Reporting Product Issues
If you encounter problems with:
- Excel Add-in installation
- File processing
- AI extraction results
- Account login
Please include in your support email:
- Your email address
- Organization name
- Description of the issue
- Screenshot (if possible)
File Processing
Uploaded files such as construction drawings may be temporarily processed to extract structured data required to deliver MeltPlan services. Files are handled securely and in accordance with our Privacy Policy.
Last Updated: March 2026